FAQ

• • What types of jewelry do you offer?
    We specialize in earrings, bracelets, and necklaces. Each piece is crafted with attention to detail and designed to complement your unique style.

   

  • How do I care for my jewelry?
    To ensure the longevity of your jewelry, follow these care tips:
    Earrings, Bracelets, and Necklaces: Avoid contact with water, perfume, and lotions. Store in a dry place, ideally in a jewelry box or pouch. Clean with a soft, dry cloth.

   

  • What is your return policy?
    We regret to inform you that we do not accept returns as a small business. However, if you encounter a defective product, please contact us via email or Instagram, and we'll do our best to assist you.
    Exceptional Cases: We do not offer refunds, only exchanges in exceptional cases.
    Exchange Shipping: Customers are responsible for the exchange shipping fees. Please ensure to use a shipping method with tracking, as we cannot be held liable for lost return packages.

   

  • Do you ship your products all over Canada?
    Yes, we ship our product all over Canada.

   

  • What are the shipping charges?
    Shipping charges vary with your location and are automatically calculated during check out.

   

  • Can I do a pick-up instead of shipping?
    Yes, we have a pick-up option available as well. Please select pick-up during check out.

   

  • Do you offer any gift wrapping or customized services?
    We do offer customized services for special events. Please reach out to us on arteonline.ca@gmail.com or on our Instagram page- artecollective.ca for additional details.

   

  • What payment methods are accepted?
    We accept Master/Visa credit cards and all major Debit Cards.

   

  • How do I get in touch with the brand?
    For orders placed, business enquiries, collaborations, employment opportunities, write to us at arteonline.ca@gmail.com.

   

  • What are your Customer Care working hours?
    We are available 8 am to 6 pm, Monday to Friday.

   

  • I want to sell my products on Arte. Whom do I get in touch with?
    Write to us on arteonline.ca@gmail.com and we will assist you further.